Refund Policy
14 Day Happiness Guarantee
Our number one priority here at Bandicute is your happiness.
If you have a problem with your order, we will solve it. Refund it, send you a new item. Whatever it takes!
Just reach out to us at hello@bandicute.com.au
We pride ourselves on the quality of our products and customer satisfaction. We offer a 14 Day Money-Back Guarantee on your order if our products do not meet your expectations. Your item must be unused and in the same condition that you received it within 14 days of receipt of the item.
Bandicute may verify the validity of your claim. Bandicute shall be entitled to reject any claim if we deem there is an abuse of the offer or an intent to jeopardise the fair operation of the offer.
The consumer must also have taken reasonable care of the goods, and not have damaged the goods by using them in a way they were not meant to be used.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
By participating in the offer, you accept these terms and conditions.
In the case where your item is damaged or defective upon receipt, you must email us detailed photographs to hello@bandicute.com.au before a full refund will be processed.