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Terms of Service

Terms of Service

By placing an order with us you agree to have read, understood and accepted to these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement.

Returns and Exchanges

We accept returns and exchanges.  You must contact us within 14 days of delivery and return the item to us within 30 days. You will be responsible for paying for your own shipping costs for returning your item.

To be eligible for a return, your item must be unused and in the same condition that you received it.

We do not accept returns on sale items, custom made items or gift certificates.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If the item is damaged or defective upon receipt, you must email us detailed photographs to hello@bandicute.com.au before a full refund will be processed.

Description of Goods

Every care is taken to ensure that the description, specification and pricing of all products shown on our website is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.

While the colour reproduction of each product is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software.

Delivery

All orders will be shipped by standard or express postage (select at checkout) by Australia Post. Domestic postage is a flat rate of $8.60 Australia wide.  Please refer to the Australia Post website for estimated shipping times from Gunning, NSW to your area.

If we make alternative arrangements to deliver your order to you (eg. local pickup or pick up from one of our markets) shipping charges will be automatically be refunded to your credit card or original method of payment.

We ship internationally to New Zealand, Europe, UK and the US. Local import duties and charges may apply – please contact your local customs office for more information.

Promotional Offers and Discounts

Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice. Any offer of free delivery is limited to a standard delivery service, to Australian addresses only.

Discounts are not valid for the purchase of Gift Cards.

Copyright

All rights, including copyright, in the content of the www.bandicute.com.au web pages are owned or controlled by Bandicute. In accessing www.bandicute.com.au web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.bandicute.com.au web pages for any other purpose whatsoever without the prior written permission of Bandicute.

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